草稿，供內部審閱 — 並非法律意見，亦非最終客戶條款。刊出前須經本公司合規及外聘律師審批。Draft for internal review — not legal advice, not final client terms. Must be approved by the firm’s compliance function and external counsel before publication.
投訴處理
下列程序反映香港持牌法團的常見做法，並非已核實的本公司內部規程，須由合規確認後才能作為對客承諾。
- 投訴主任：[TBC — 待確認]
- 電話：+852 3520 2660 · +852 3520 2662；傳真 +852 3520 2661；電郵 [TBC]
- 郵寄：香港九龍觀塘巧明街100號友邦九龍大樓32樓3021室
典型步驟包括書面確認、調查及書面回覆。若未能解決，且符合資格，可考慮金融糾紛調解中心（FDRC）。證監會接受有關持牌人操守的舉報，但一般不裁決個別金錢糾紛。
請把本頁與聯絡我們一併閱讀。
Complaints
The process below reflects a typical Hong Kong licensed-corporation pattern. It is not a verified internal procedure of this firm and must be confirmed by compliance before it is a client-facing promise.
- Complaints officer: [TBC — to be confirmed]
- Telephone: +852 3520 2660 · +852 3520 2662; fax +852 3520 2661; email [TBC]
- Post: Room 3021, 32/F, AIA Kowloon Tower, 100 How Ming Street, Kwun Tong, Kowloon, Hong Kong
Typical steps include written acknowledgement, investigation, and a written outcome. If unresolved, and if eligible, the Financial Dispute Resolution Centre (FDRC) may be available. The SFC receives reports about licensee conduct but does not usually adjudicate private money disputes.
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